Netflix Not Working On Samsung Smart TV ? (Easy Fix)

You just installed Netflix on your Samsung TV and you’ve noticed that when you’re streaming a movie or a show, there are some issues. Many people don’t know what to do in this situation. I spent a lot of time finding out what the problem was. That also led me to dig into the reasons behind that problem and for that reason, I’ve created this article to help you. So, let’s start!

Why is Netflix Not Working On Samsung Smart TV?

So Why is Netflix Not Working On Samsung Smart TV? Typically, Netflix will function normally on a Samsung TV almost all of the time. However, sometimes it can crash or fail to load. This is due to a background technical problem that may be resolved by shutting and restarting Netflix. In some cases, you’ll need to uninstall and reinstall the app.

The majority of Netflix’s problems are simple to fix. Also, Netflix is always improving, and with every new update, the old problems are resolved. Besides that, Netflix is a very popular app, accounting for over 15% of all download traffic on the internet. So, when there’s an error with the Netflix app, it is immediately discovered and fixed.

There is a number of popular solutions for problems regarding Netflix on a Samsung TV, and for identifying the problem, you’ll need to go through each and every one. I’ll go over the primary concerns that arise and how to fix them in the sections below. 

You may also be interested in this article Why Samsung TV Won’t Turn On? (Red Light Blinking).

How To Know If Netflix Is Down?

An outage might cause Netflix to stop working on your Samsung TV. It’s important to check if Netflix service is down for everyone before you try anything else. There is a Netflix status page where you can check if the service is available or not. You might also want to have a look at websites such as

These sites keep track of customer feedback and tell you whether or not a website is up and running. You have no choice but to wait if Netflix is unavailable.

Unplug your Samsung Smart TV

I think everyone’s first thought when it comes to issues with TV and Netflix is the good old “turn it off, turn it back on” technique. So, unplug your Samsung TV for two minutes before turning it on again.

You should restart the device if the TV freezes when you try to activate the Netflix app. It functions similarly to a smartphone’s soft reset. When you do this, all of your apps will close, and your device will clear its (RAM) memory. You’ll need to disconnect your Samsung TV for at least a minute this time, as well as hold the power button down for about 5 seconds. Reconnect your TV and open the Netflix app when the time has passed.

Sign Out of Netflix

Signing out and signing back into your Netflix account is another simple approach that you can try on your Samsung TV. Even better, you can restore the classic Konami code. You’ll need to enter the following pattern from the Netflix home screen: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

Of course, we tried it, and it’s still effective to this day. You may use your remote to go to the ‘Options’ on the left side of your screen if you are able to access your Netflix profiles. After that, go to the ‘Get help’ menu and pick the ‘Log out’ option. You can also use it to deactivate your account or restart your session.

What If Samsung TV Netflix App Not Loading?

You could notice that when you choose the Netflix app and open it, nothing happens. This might be frustrating since you may wait for a long time just to discover that Netflix is simply not loading. Let’s see how to fix this:

To get your Netflix app to load, you’ll need to perform two things. The first step, according to Netflix, is to turn off and disconnect your TV. The next step is to switch it back on and try to launch the app again after 2 minutes. If the problem is still there even after trying this, you should call Samsung’s customer service.

For example, if you keep your computer on all of the time, certain background apps might become stuck and never close. The same goes for your Samsung TV. These apps may cause your TV’s computer to glitch. You need to force all apps to shut and reload by restarting your Samsung TV. One more typical problem is when your Netflix app crashes, as it closes down unexpectedly.

Why My Samsung TV Netflix App Keeps Crashing?

When Netflix crashes while you’re enjoying your favorite movie or TV show, you’ll need to open the app again, find the content you watched, and wait for it to reload. If it crashes again, you might feel angry and start throwing the remote control across the room! But wait for a little before you decide on such a move, here’s how you can solve this:

In most cases, you’ll want to restart the TV first. For doing that, turn it off, then turn it off at the wall, and lastly unplug it. After that, wait two minutes. After the two minutes have passed, plug it back in, turn it on, and reopen Netflix.

Check to see whether the issue has resolved itself and is Netflix back up. If the problem is gone, you’re all set up. However, if the problem is still here, you’ll need to sign off and sign back on the Netflix app.

To do this properly, go to the Netflix app and tap ‘Settings’, and then select the cog wheel symbol, or the ‘Get Help’ option. After selecting either one, there will be a ‘Sing out’ button. You’ll be signed out after choosing that option. Then go back to the same page and sign in using your username and password.

Lastly, this will solve the crashing problem. But if the problem is still present, call Samsung customer service and explain that you’ve attempted the Netflix recommend solutions and that they didn’t help. Keep in mind that they may want you to go over the whole process all over again in order to get it to work again.

Why Samsung TV Is Not Updating Netflix?

Netflix updates are here to fix bugs, improve performance and sometimes add new features. However, updates can sometimes cause problems. Alternatively, nothing happens when you click the option to update your account. Here’s how to get the Netflix app to update:

Typically, you should switch off your TV, wait two minutes, and then turn it back on. If that doesn’t work, you need to sign out of Netflix and then sign back in. If that too doesn’t work, you’ll need to delete and reinstall your Netflix app.

When you reinstall the Netflix app, it will come with the latest version, and it should function normally again when new updates are loaded. Good thing is that you cannot download anything from Netflix to a TV, so when you uninstall the app, it won’t lose any shows that you’ve saved.

It’s also a good idea to double-check your Wi-Fi. The Wi-Fi signal on your TV may appear to be active, but your Wi-Fi router isn’t hooked up to the internet. The Wi-Fi signal just indicates that your TV is linked to your Wi-Fi router.

To test if the internet is connected, navigate to a website on your phone or computer using the same Wi-Fi network. If neither of these solutions works, you should call Samsung customer service and describe the problem.

What If Samsung TV Netflix App Is Not Working (Black Screen)

The Netflix app will sometimes open, but all you will see is a black screen with no sound. You are waiting and nothing happens. What to do? Here are the steps that you need to follow to solve this problem on your Samsung TV:

First, go back to the previous menu and restart the Netflix app in order to fix a black screen problem. If you tried this and the problem is still present, turn off your TV and disconnect it for two minutes before turning it back on.

If the black screen is still present, try to uninstall Netflix and reinstall it again. If you’ve tried this and it still doesn’t work, the only thing left to do is to call Samsung customer service. Turning your TV on and off will completely restart the Netflix Software, but if that doesn’t work, the app may be compromised, and you need to reinstall it completely.

Then there’s a chance it’s a software problem with your Samsung TV. A Smart Hub reset will solve this, but it will delete all of your data and reset your TV to factory settings. So, once you’ve tried everything, that’s when you’ll want to attempt this. A Samsung support team has detailed advice on how to solve this fix. It may be found here. If it doesn’t work, call Samsung customer service and ask them to help you with this.

Why Samsung TV Netflix Volume Is Not Working?

Sometimes when installing Netflix, it can happen that the sound is not working while at the same time you are watching movies, TV shows, or just navigating around the Netflix app. This is an easy problem that can be fixed in no time. So, here’s how you should do it:

Typically, you should start by turning off your TV and unplugging it from the wall, wait 2 minutes before you reconnect it, and switch it back on. If this doesn’t help, check if everything is properly connected to your speaker system.

There’s also an option on your Samsung TV that might be the source of the problem. To fix this problem, go to Settings > Sound > Expert Settings > Digital Output Audio Format > then configure it to the appropriate setting for your home theater system. The two options are ‘PCM’ and ‘Bitstream,’ according to Samsung. If you wish to listen to the sound through your TV speakers use PCM, and if you have a home theater system use Bitstream.

If you’re having the problem of detecting which one is the right, you may test each one to discover which one works.

Related article about Samsung TV, Why Samsung TV AirPlay Not Working? (Not Playing).

FAQ: People Also Ask

How to restart Netflix on Samsung Smart TV?

Select Settings on your Home screen. Swipe down until the Netflix app appears. Choose Netflix as your streaming service. Push the Reset switch to ‘On’.

What causes Netflix to stop working?

The existence of outdated data on your device causes error code 12001. For getting the Netflix app to function again, you must first refresh the data. Go to Settings> Apps and notifications > See all apps in the Android Settings app, then go down and press on the Netflix login.

Why is there a problem connecting to Netflix?

Wait 30 seconds after disconnecting your modem and router. Wait while no new indication lights flicker on after reconnecting your modem. Do the same with your router. Restart your device and try opening Netflix once again.


I'm the CEO and founder of Home Hacks DIY. I have been involved in home improvement since my early age. I will try to pass you my knowledge and expertise in this industry in which I have been involved for the last 10 years.

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